Chatbots (of) the future!
What’s next for Chatbots? How will they change in 2018?
Chatbots learn to do new things by trawling through a huge swath of information. They are designed to spot patterns and repeat actions associated with them when triggered by keywords, phrases or other stimuli. They seem clever, but they are not. They are adaptive & predictive in their learning curve. This means that if the input is poor, or repeats questionable statements, the chatbots behavior will evolve accordingly.
Chatbots need training, and users need to be carefully onboarded so that they understand the constraints of the software they are interacting with. But even with these limitations, reducing complicated, confusing processes down to a normal conversation is potentially very powerful. Worldwide, we send over 23 billion text messages a day. Texting is the most widely used mode on smartphones and over 90% of the text messages are read in under…
